This is one of the most common situations we see. The ISP connection can be fine while the internal network is the actual problem. Outdated routers, misconfigured switches, poor WiFi placement, network congestion from certain devices or applications, and firewall settings can all cause slowdowns that have nothing to do with your internet plan. BoTecha looks at the full picture, not just the incoming connection.

Sometimes the existing equipment is fine and just needs to be configured correctly. Sometimes it is outdated and genuinely needs replacing. BoTecha always evaluates what you have before recommending a purchase. We are not in the business of selling hardware for its own sake. If what you have can be fixed or optimized, we will do that first.

Yes. BoTecha supports Utah businesses with multiple locations, including consistent WiFi policies, site-to-site connectivity, and making sure your team can access shared resources from any location without jumping through hoops. We design the network around how your business actually operates across sites, not a generic one-size-fits-all setup.

It depends on the problem. Simple configuration issues can often be resolved remotely in an hour or two. Physical coverage problems or infrastructure upgrades may require an on-site visit and could take a day or more depending on the size of your space. BoTecha gives you a realistic timeline upfront after the initial assessment, not after the work is already underway.

Yes. Network monitoring, configuration management, and troubleshooting are part of BoTecha's managed IT support. As an ongoing client, your network is being watched continuously, not just when you call to report a problem. Hardware replacement costs are separate, but the labor, support, and ongoing management are covered in your monthly plan.